Privacy Policy

Policy

We are committed to protecting the privacy of our customers or anyone who visits our website. We respect your right to privacy and understand the importance of data protection and security on the Internet.


The information we collect about you, if you agree to provide it, will allow us to contact you and send information to you about our services, products or newsletter if you have registered an interest. When you provide us with your information, you thereby consent to us to process it for this purpose.

For the purposes of applicable data protection laws, including the EU General Data Protection Regulation (GDPR), Diva D London is the data controller of the personal information collected through our website, by phone, email, social media or other methods.

Your information will not be passed on to any third party without your permission, except as defined herein for the provision of services that you have requested, other than authorities and the police in the event of any investigation.

What information do we collect and how?

We only collect the information that’s necessary to ship the orders received via the website. 

Information we obtain directly from you:

When you sign up to our newsletter, create an account with us or place an order online, we need to collect the following information to process orders
First and last name
Email address
Delivery address
Billing address
Phone number

** We do not store any payment card details on our website. All payments are directly processed by the merchant bank.
 

How do we protect your information?

As an ethical business, we will never share, sell, rent or trade your personally identifiable information to any third parties without your prior consent.

Your personal information is contained behind secured networks and is only accessible by a limited number of people who have special access rights to such systems.

It is sometimes necessary for us to allow external parties access to your data in order to perform services on our behalf. We make sure anyone who provides a service for Like A Diva enters into an agreement with us and meets our standards for data security. They will not use your data for anything other than the clearly defined purpose relating to the service that they are providing.


How we collect data from you?
 Information we collect when you visit our website

We will collect personal data that you provide to us when you:

  • subscribe to our mailing list;
  • create an account on our website;
  • place an order through our Site;
  • fill in forms on our Site, for example, to leave feedback, enter a competition or respond to a survey
     

Your information that is automatically collected via our website includes:

Technical information – internet protocol (IP) address, login information, time zone, browser type/version with plug-in types/versions, device information (operating system and platform);


Information about your visit – Uniform Resource Locators (URL); including the date and time; services viewed/searched; site statistics; interaction like scrolling, clicks, mouse-overs; exit methods away from pages; phone numbers, if used to call our customer service number; a route to/from our site or from search engine links to our site including search engine address and search terms used.
 

We also collect information about your use of our website through cookies. Check out our cookies policy here. If you want, you can disable cookies through the browser settings.


Diva D London uses third-party processors to deliver specific services. We use MailChimp for sending Newsletters/offers & announcements.


We use Google Analytics on our website to understand how you engage and interact with it. For information on how Google Analytics collects and processes data using cookies, please visit www.google.com/policies/privacy/partners/. You can opt-out of Google Analytics tracking by visiting: tools.google.com/dlpage/gaoptout


We use Google AdWords. Third-party vendor Google may show our ads on various sites. These third-party vendors use cookies to show ads based on your interest and past visits to our website. You can opt-out of Google’s use of cookies by visiting Google’s Ads Settings.


We may have included links to other websites, plug-ins and applications on this site for your use and reference in our blog section or on other pages on our website. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.


We use social sharing buttons which help share web content directly from web pages to your social media platforms. Social media platforms may track and save your request to share a web page respectively through your social media platform account.


Our communication and actions taken through various social media platforms are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.


Personally Identifiable Information (PII)

The information you give us may include; your name, address, email address, IP address, phone number, and credit card information. All of which is PII and subject to the GDPR.


Your data is safe with us

All PII data we hold is protected by us in accordance with the Principles (Article 5) of the GDPR. We ensure to take all possible steps to protect your data.

All the data collected by us is stored on a secure server in a secure hosting facility and we take all reasonable steps to ensure all accesses are pre-authorised and recorded. All PII data is encrypted files to ensure protection.


How we use your information?

1.  Information that you provide to us is used to meet our obligations within any contract between you and Diva D London:

  • to meet your requests for any product/products that you order from our site;
  • to provide you with an account on our Site, if you choose to sign up for one;
  • to collect payment from you;
  • to provide you with a receipt, if you ask us to send this to you electronically;
  • to protect and defend our legal rights and interests;
  • to notify you of changes to our products, or make suggestions/recommendations that may interest you;
  • to improve the content of our site and ensure it is presented effectively for you and your device.
  • Where we have a legitimate interest in using your personal information: 
  • to collect payment from you;
  • to administer and monitor our Site, including to ensure that content is presented in the most effective manner for you and for your device, and to allow you to participate in interactive features when you choose to;
  • to analyse any feedback that you provide on our services, and to improve our services;
  • to administer competitions that you have entered;
  • If you have consented to receive marketing information (newsletters/e-mailers from us, we may use your information in the following ways:
  • we will process details of your previous transactions and contact you by e-mail with information about goods and services similar to products you have purchased (however we never store your payment details)

You have the option to unsubscribe from our e-mails through a link at the bottom of every e-mail we send to you.


Do we share your information?
 

  • We may pass your data to third-party like MailChimp or Google AdWords or social media platforms to administer various services for which you have given permission to us.
  • As required for our system to function smoothly, we share your information with our core service providers and third-party platforms; for example, picking, packaging and processing orders, fulfilling deliveries, customer support, fraud detection, credit risk reduction checks, IT systems support, and internal audits.
  • Your information may be processed by a third party in order to maintain the functionality of our Site and database.
  • We may share your data to the third party advertisers (such as Facebook or Google) to help us identify customers similar to our audience or to serve relevant adverts to you on third party websites.
  • We may also share your data with service providers who work on behalf of Diva D London for the performance of any contract we enter into with them or you, for example, payment processing, courier and mail delivery providers, marketing agencies, website hosting or email delivery service.
  • We may pass your data to our employees if required to administer your Membership and the services provided to you by us or them, now or in the future.
  • We may disclose your data to the legal advisers, police or regulatory bodies in connection with any alleged criminal offence or suspected breach of these Terms of Use by you or otherwise where required by law.
  • We will never sell, barter, or rent your e-mail address to any unauthorized third party.


Your consent

Through agreeing to this privacy policy you are consenting to Diva D London to process your personal data for the purposes outlined. If you do not agree to our processing of your data in the manner outlined in the Policy, please do not submit any personal data to us.

Data Retention Period

The information that you provide us is retained for as long as you subscribe to receive marketing information; or/and as long as your account is being used. We will retain your data when you have given consent to such processing, as long as such consent is not withdrawn. Once the retention period expires, your personal data shall be deleted. 


Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. We may also inform you of any changes where we hold your email address.