We have a generous 48 hours cancellation policy on semi-stitched/unstitched items after placing the order.
Please initiate returns of defective items via email to firstname.lastname@example.org within 48 hours from the date of receiving the product. Return requests will not be accepted through any other medium.
Please note that customized or stitched products are not eligible for return unless the product is defective. Please mail us the video or photos, before initiating a return. Kindly email us at email@example.com. If a return is agreed, Diva D London will bear the cost of the postage.
If the item is tight or loose because of incorrect measurements given, no refunds can be entertained. We will guide you on how best to rectify the issue. Our website has an in-depth video of how to take all measurements.
Refunds can be processed in the form of store credit that can be used for future purchases. The store credit will have a validity of 1 year.
Store credit will be issued for the full product price paid by the customer.
Please allow 3-5 business days after the product is received back for processing of refunds or store credit.
If you have any questions, you can contact us at firstname.lastname@example.org.
The following products shall not be eligible for return or exchange viz:
Any product that exhibits physical damage to the product or is not in the original condition.
If the product is customized for you (e.g - lehenga with custom stitching or sarees with fall & edging, stitched blouses, etc)
Lehengas that are made to order (labelled as pre-order) are not eligible for return/exchange either. This is because these products are uniquely produced on-demand.
We do not accept multiple returns from the same customer within a short period. E.g - for customers that order 3+ products within a month, only up to 30% of the total order value can be returned or exchanged. This clause is designed to prevent non-serious customers from trying out multiple products and abusing our generous return policy.
Orders placed with store credit (partially or completely) are not eligible to be returned, exchanged, unless defective.